Privacy Policy

Titan Forge Materials respects your privacy and is committed to protecting the personal information you provide to us.

This policy explains what information we collect, how we use it and how we use cookies and similar technologies on our website.

1. Information We Collect

Depending on how you interact with our website, we may collect:

• Name
• Billing and delivery address
• Email address
• Telephone number
• Order information
• Payment information
• Website account information
• Enquiry information
• Marketing preferences
• Information provided through contact forms
• Website usage information
• IP address and technical information

We do not normally have access to your full payment card details when you make a payment through a third-party payment provider.

2. How We Use Your Information

We may use your information to:

• Process and fulfil orders.
• Arrange delivery.
• Contact you regarding your order.
• Respond to enquiries.
• Process payments.
• Provide customer service.
• Deal with returns, refunds and complaints.
• Maintain records of transactions.
• Improve our website and services.
• Send marketing communications where you have provided appropriate consent or where otherwise permitted by law.
• Detect and prevent fraud.
• Meet our legal and regulatory obligations.

3. Sharing Your Information

We may share relevant information with trusted third parties where necessary to operate our business.

This may include:

• Payment providers.
• Delivery and courier companies.
• Website and ecommerce providers.
• IT and hosting providers.
• Marketing and analytics providers.
• Professional advisers.
• Government or regulatory authorities where legally required.

We only share information where there is an appropriate reason to do so.

4. How We Protect Your Information

We take reasonable technical and organisational measures to protect personal information against unauthorised access, loss, misuse or disclosure.

However, no method of transmitting or storing information online can be guaranteed to be completely secure.

5. How Long We Keep Your Information

We retain personal information only for as long as reasonably necessary for the purposes for which it was collected, including fulfilling legal, accounting and reporting requirements.

The length of time we retain information will depend on the type of information and why we hold it.

6. Your Rights

Depending on the circumstances, you may have rights in relation to your personal information, including the right to:

• Request access to your personal information.
• Request correction of inaccurate information.
• Request deletion of information where applicable.
• Restrict certain processing.
• Object to certain processing.
• Withdraw consent where processing is based on consent.
• Request information about how your data is used.

To exercise your rights, please contact us using the details provided on our website.

7. Marketing

Where required, we will obtain your consent before sending marketing communications.

You can unsubscribe from marketing emails at any time by using the unsubscribe link included in our emails or by contacting us.

8. Cookies

Our website uses cookies and similar technologies.

Cookies are small files stored on your device that allow websites to recognise your device and remember certain information.

We may use cookies to:

• Keep our website functioning correctly.
• Remember items in your shopping basket.
• Remember preferences.
• Understand how visitors use our website.
• Improve website performance.
• Measure marketing activity.
• Provide relevant advertising.

Strictly necessary cookies may be required for the website to function. Non-essential cookies should only be used in accordance with applicable consent requirements. ICO guidance states that users should be told what cookies do and, for non-essential cookies, given an appropriate means of consenting.

9. Third-Party Cookies

Some cookies may be placed by third-party services that we use, such as analytics, advertising, payment or social media platforms.

These third parties may collect information about how you interact with our website.

You can manage your cookie preferences through our cookie consent tool where available.

10. Changes to This Policy

We may update this Privacy & Cookies Policy from time to time.

The latest version will always be available on our website.

11. Contact Us

If you have any questions regarding this policy or how we handle your personal information, please contact: