10 Year Warranty
Rated 4.9/5 by 500+ clients
Free Delivery
10 Year Warranty
Free Delivery
These Terms & Conditions apply to the use of the Titan Forge Materials website and to purchases made through our website.
By using our website or placing an order with us, you agree to these Terms & Conditions.
Titan Forge Materials is a UK supplier of building access and associated products.
We make every effort to ensure that product descriptions, specifications, dimensions, colours and images displayed on our website are accurate.
However, minor variations may occur between product images and the actual product, particularly where colours, finishes or materials are concerned.
Product dimensions and specifications should always be checked before ordering, particularly where a product is being incorporated into a specific building project.
Where technical drawings, installation instructions or certification are provided, customers should ensure that the product is suitable for their intended application before purchase.
All products are subject to availability.
Where a product is temporarily unavailable, we may display an estimated restock date or timeframe. Any stated timeframe is an estimate and may be subject to change.
If we are unable to fulfil an order, we will contact you and provide an appropriate resolution, which may include offering an alternative product or issuing a refund.
All prices displayed on our website are in pounds sterling (£).
Unless otherwise stated, prices include VAT where applicable.
Delivery charges will be displayed separately where applicable before you complete your order.
We reserve the right to change prices at any time. Any price change will not affect an order that we have already accepted.
When you place an order through our website, you are making an offer to purchase the products selected.
Once an order has been received, you will normally receive an order confirmation by email.
An order confirmation acknowledges that we have received your order but does not necessarily mean that your order has been accepted.
We reserve the right to cancel an order where, for example:
If we cancel an order after payment has been taken, the relevant payment will be refunded.
Payment must be made using one of the payment methods available through our website.
Orders will not normally be dispatched until payment has been successfully received.
Delivery information, including applicable charges and estimated delivery times, is provided on our website and/or during checkout.
Delivery dates and times are estimates unless expressly confirmed otherwise.
Titan Forge Materials cannot be held responsible for delays caused by circumstances outside our reasonable control, including courier delays, severe weather, road closures, industrial action, supplier delays or other unforeseen circumstances.
Customers should inspect deliveries as soon as reasonably possible and report any damage or discrepancy to us promptly.
If your order arrives damaged, defective or incorrect, please contact us as soon as possible with details of the issue.
Where appropriate, we may request photographs or other information to help us assess the issue and determine the appropriate resolution.
Nothing in these Terms & Conditions affects your statutory rights.
Our Returns & Refunds Policy explains the process for cancelling an order, returning products and receiving refunds.
Nothing in our Returns & Refunds Policy affects any statutory rights you may have as a consumer.
It is the customer’s responsibility to ensure that the products ordered are suitable for their intended application.
Where products have specific performance, fire-resistance, acoustic, security or other technical characteristics, customers should ensure that the exact product specification and certification meets the requirements of their project.
Where necessary, customers should seek advice from a suitably qualified professional.
All content on this website, including text, images, graphics, logos, product information and other materials, is owned by or licensed to Titan Forge Materials unless otherwise stated.
You may not reproduce, copy, modify, distribute or commercially exploit our website content without our prior written permission.
We aim to keep our website available and accurate but cannot guarantee that the website will always be available, uninterrupted or free from errors.
We may update, amend or remove website content at any time.
Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so.
We will not be responsible for losses arising from circumstances outside our reasonable control.
Where products are used incorrectly, installed incorrectly or used outside their intended application, we cannot accept responsibility for resulting damage or loss where such liability can lawfully be excluded.
We will not be responsible for failure or delay in performing our obligations where this is caused by circumstances outside our reasonable control.
This may include, but is not limited to, severe weather, fire, flood, transport disruption, supplier failure, industrial disputes, government action or other unforeseen events.
We may update these Terms & Conditions from time to time.
The version applicable to your order will be the version in force at the time your order is placed.
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes will be subject to the jurisdiction of the courts of England and Wales, unless applicable law provides otherwise.